The design process had a very high level of communication with Dr. Carole Swiecicki, the Executive Director and Beverly Hutchison, Director of Development, that allowed us to truly understand the priorities of the client need / experience, the individual roles of staff members and their built environment requirements. At every meeting and design discussion, we asked ourselves if the clients would feel welcome, safe and cared for.
One of the DNCAC board members is the VP of Manufacturing and Materials at the Charleston Boeing plant and in turn implemented a ‘lean manufacturing’ study specific to efficient client and staff flow. One specific goal was to better the client experience and reduce the time it took for a client to move through the building on their first visit - a visit that involves initial intake, a forensic interview and a medical exam. That is a lot of unknowns - different rooms and different staff interactions - for a child who has recently experienced abuse. Through the design of the Main Lobby, close proximity of the Intake / Family Advocate offices and interview rooms, the creation of an second, quieter waiting area adjacent to the Medical suite, all with colorful and intuitive way-finding, we hope that the physical space makes this visit a little easier for these brave clients and their families.
The most challenging aspect of the project was fitting the programmatic requirements of the staff into the building while keeping client experience paramount in a limited amount of space. This organization has so many amazing staff members - from the first person to smile at you when you come in, to the Family Advocates and Therapists to the Education, Development and Operation folks who keep the organization running behind the scenes. Every design meeting included a discussion about how to take care of the staff whether it was the size / type / location of their work space or the importance put on the Break Room and outdoor area for staff to decompress and socialize. There is even a Meditation Room for staff use. The staff does the hard work and makes the magics happen within these walls; hopefully this renovation has improved their daily experience as well.